Terms & Conditions
Revised: 29th March 2012
Henna Boy Ltd supplies high quality products. All our products are used daily by ourselves so that we know you are getting a tried and tested product.
Delivery is usually sent within 7 days by Royal Mail Monday to Friday and excludes Saturdays - depending on circumstances it can take longer to ship your item therefore we reserve the right to deliver your item within 28 days. If you require the item urgently you are advised to leave notification on the order. If ordering overseas you should take into account that no tracking information is given or available UNLESS you select the international signed for service.
Next Day Deliveries
Next day delivery service is available please select this service from the shipping options when you order. Note that Royal Mail does NOT guarantee next day delivery on Saturday even with the Saturday guaranteed service. So any item order on a Friday may not arrive.
NEXT DAY DELIVERY IS NOT A PRIORITY SERVICE. ALL orders are shipped in order received regardless of the shipping option chosen. Therefore if your order is not reached due to demand then it will not ship until processed the following day.
If you require an item next day for Saturday then you must select Saturday Next Day Delivery. Any orders placed on Fridays with the standard next day delivery shipping will have it handed to the Royal Mail postal service with instructions for next day Monday.
Every customer is required to enquire with their postal service if they do not receive their order in a reasonable time and have been informed by Henna Boy Ltd that it has been dispatched. It is not the responsibility of Henna Boy Ltd to enquire on your behalf.
If you do not recieve an item please respect that we will have to investigate first and then if proven to have gone missing send a replacement. In 99.9% of cases we will issue a replacement first before investigation with Royal Mail. Claims for missing items and refunds requests will be declined if received 45 days after shipment unless written evidence can be provided by Royal Mail or the international postal service that the item has been lost whilst in their care. At which case we may insist that the funds be recovered by the customer from the postal service and not Henna Boy Ltd.
ALL orders are final. If you are not satisfied with your purchase it should be returned as soon as you have received it. Or within 10 days. Un-opened and at your own cost. Henna Boy will not pay for shipping of goods back to us. Once the item has been returned you will be issued a refund for the cost of the item minus our shipping costs. Henna Boy reserves the right to not issue a refund if the goods come back used or get damaged in transit. Henna Boy will issue the refund if applicable within 48 hours and this will appear back to your account usually within 10 days. This excludes if you have been sent the wrong product/item by mistake. A restocking fee of between 4% and 40% plus our original postage will be deducted from any refund given.
System errors or incorrect pricing of products. Henna Boy Ltd will in all cases of system errors or products incorrectly priced not send any goods and refund any money paid back to the customer.
Henna Boy does NOT supply black henna. There is no such thing as natural black henna it is henna with chemicals added to alter the colour. Black henna is dangerous to the skin and therefore we will not supply or provide information on where to obtain it. All our products contain natural henna powder which will dye the skin brown. It is also suitable for use on the hair.
Henna Boy Ltd supplies natural products. Containing no chemical, metals or salts. We cannot account for every hair condition* and / or previous treatments** applied to your hair with other natural products or chemical based products not supplied by ourselves. Therefore ALL sales are made on the basis that a client has done a strand or sample test before full application and Henna Boy Ltd its staff and owners bear no liability for any reaction or mis-colouring caused by previous treatments.
All our products are tested on virgin untreated hair. Henna Boy is not liable for any refunds or compensation from miscolouring of your hair if you do not follow the instructions supplied by Henna Boy or apply the products without strand/sample testing first.
* Conditions include but are not limited to dandruff, dry hair, greasy hair.
** Treatments include but are not limited to bleach, chemical dyes, lice treatments, products purchase from any other companies.
Purchases of our products are for the sole intended use of the buyer. Wholesale customers and trading companies/individuals should contact us by email with your requirements and intended usage of our products. We reserve the right to refuse supply to any company and trading individual.
Additional Terms of Sale for Wholesale Customers.
An order is classified as wholesale by Henna Boy Ltd when either £150 or over before shipping is spent by the customer or 10KG in product weight.
Wholesale customers once the order is signed for and received it is declared the property of the customer. As such the customer has a reduced time of 7 days in accordance with distance selling law in which to inform Henna Boy Ltd if they wish to return the product(s). After the 7 day period has expired or if any part of the purchase has been opened by the customer or part of has been re-sold then Henna Boy is unable to accept any return or exchanges.
Henna Boy Ltd is not in anyway liable for refunds, returns or exchanges for products where the product is re-sold by a customer of Henna Boy Ltd.
Wholesale products which are returned are subject to a 8% re-stocking fee in all cases plus all shipping fees involved from the supplier to Henna Boy Ltd and all carriage forward.
Returns
To return your product please login to your account and submit a returns request. Once you have recieved a returns number then it should be sent to:
Henna Boy Ltd, Hendra Holiday Park, Lane, Newquay. TR8 4NY. UK
Guest purchases should return it with their order no clearly shown on a document.
Proof of return postage does not constitute as receipt of the goods. If in doubt you should return the item by recorded or special delivery. Return postage has to be paid by yourself and your account will be credited points to cover the cost.
If you need to raise a concern about your order, the status of your order or to request a refund/return an item please visit our contact page where you can use one of the many options available to get in touch. We recommend that you use the contact form as this is the quickest and most reliable method of communication. Please be respectful when contacting a member of staff even by email. Any offensive or rude emails may result in your account being terminated with or without prior warning.
Use of the name Henna Boy and its starman logo. The name Henna Boy and the starman image used in the logo is a registered trademark belonging to the company Henna Boy Ltd. Unauthorised use of the name Henna Boy and the starman image without permission will result in action being taken. This also includes the use of the words hennaboy and hennaboystudio in domain names.